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Sunrise  Support & Sevices Software Support

Support and Services

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Overview With a range of desired features already included, and a set of highly valued options which you can elect to add, the Software Support  is designed to deliver the optimum software coverage level for your needs. Exact features and support specifics may vary by region. Please consult your sales representative for the exact set of features and components available in your area.   Provides Authorized Updates and    Patches Back-line Assistance from Sun Support for Layered Products Availability of Pre-Released Patches and Updates Telephone support for Operating System ( 8am to 5pm or 7 x 24)

7 x 24 on-site, Optional 2 hour response, Optional Spares On-Site

Critical: (Business Week High Availability Support) – for systems service throughout the business week. This program provides 5 x 24 Monday through Friday support with optional spares on-site for the high availability applications support.

5 x 24 on-site, Monday though Friday, Optional Spares On-Site

Elite: (Standard System Support)<